User Data Deletion Instructions
100xsale respects your right to privacy and data control. According to Meta Platform rules and global privacy standards (GDPR / CCPA), you can request complete deletion of your data and manage your third-party platform authorizations at any time.
Overview of Data Deletion Rights
If you have connected your website chat to 100xsale, or if you are an end-user whose communications were processed via our conversational AI system on behalf of a merchant, you have the absolute right to have your data erased.
1. How to Request Direct Data Deletion from 100xsale
Direct manual or self-service deletion from our systems
Option A: Self-Service Deletion via Dashboard
1. Log into your 100xsale Dashboard.
2. Navigate to Settings → Account & Integrations.
3. Under Connected Channels, click Disconnect & Purge Data for your website chat integration.
4. To delete your entire organization profile and all historical chat records, navigate to Settings → Security & Privacy → Delete Organization Account and confirm with your password.
Option B: Written Request via Email (Manual / End-User Request)
If you cannot access your dashboard, or if you are an end-customer who communicated with a business using 100xsale, you can email our Data Protection Team at:
Subject Line: Data Deletion Request - [Your Name or Business Name / Account Email]
Required Information: Your registered email, connected Meta Business ID (if applicable), or phone number used for messaging.
We will acknowledge receipt within 48 hours and provide a confirmation tracking code once data expungement is complete (within 30 days maximum).
2. How to Remove 100xsale from Your Meta Account
Revoking application access directly within Meta’s ecosystem
Website chat
- Remove the 100xsale website chat widget from your website.
- Contact 100xsale to request deletion of account and conversation data associated with your website chat.
- Include the business or account details needed to identify the data request.
3. Data Deletion Schedule & Scope
What happens to your data upon deletion
Authentication & Access Tokens
All OAuth access tokens, webhook subscriptions, page access tokens, and API secrets are immediately revoked and permanently expunged from our operational databases.
Conversation History & AI Logs
All inbound/outbound chat transcripts, message metadata, AI agent generation logs, customer contact IDs, and vector search embeddings are permanently deleted.
Account & Profile Information
Your name, business name, phone number, email address, custom AI training documents, and system prompts are expunged from active and backup storage.
Financial & Tax Records
In accordance with legal, accounting, and tax compliance regulations, anonymized invoice records and proof of transaction are securely archived for the legally required period.
4. Confirmation & Audit Trail
Verification of completed erasure
When a deletion request is processed through our API or support desk, an automated Confirmation of Erasure certificate/email containing your unique request ID and timestamp will be dispatched to your contact email.
If you have questions about the status of an ongoing request, reference your request ID in an email to [email protected].
Contact Data Protection Officer (DPO)
For any questions regarding Meta Platform compliance, GDPR erasure, CCPA deletion requests, or our automated callback mechanisms, please reach out to our designated Data Protection Officer:
Entity: 100xsale Technologies Ltd.
Address: Level 12, Gulshan Avenue, Dhaka 1212, Bangladesh
Email: [email protected] / [email protected]